The price of regulated kWh in Spain is 48.2% higher than the cheapest regulated rate among the analysed countries, found in Hungary.
Several items did not have a Spanish manual and were advertised with only 28 days warranty instead of two years that the law prescribes.
The association demands the presence of free alternatives or the inclusion of charges in the contracted flat rates, so that users can receive help on the phone if they have doubts or complaints.
Ryanair is the leading company when it comes to malpractice according to 76% of the users consulted, rising by five points since the poll carried out by the association last year.
A third of the complaints received by electricity companies are left without response. Other 29% have to wait longer than a month for a reply.