RSS FACUAFACUA on YoutubeFACUA on TuentiFACUA on FacebookFACUA in Twitter
Versión en castellano Version en français English version Versione in italiano
Llama a FACUA 954 90 90 90
FACUA.org
You must have javascript activated to see this file
FIRST INITIATIVE PROPOSED BY THE ASSOCIATION WITH OTHER EUROPEAN ORGANISATIONS
FACUA conducts comparative study about electricity supply in ten European countries

The price of regulated kWh in Spain is 48.2% higher than the cheapest regulated rate among the analysed countries, found in Hungary.

BREACHES IN THE WARRANTY TERMS AND LABELLING
Disciplinary proceedings have been opened against an electronic cigarette shop following FACUA Cordoba´s complaint

Several items did not have a Spanish manual and were advertised with only 28 days warranty instead of two years that the law prescribes.

THE LAST STUDY OF CUSTOMER CARE SERVICES
81% of companies surveyed by FACUA make 902 the only choice for customer care calls

The association demands the presence of free alternatives or the inclusion of charges in the contracted flat rates, so that users can receive help on the phone if they have doubts or complaints.

SEVEN USERS OUT OF EVERY TEN CRITICISE THE BIG DIFFERENCE BETWEEN THE FINAL PRICE OF TICKETS AND THOSE ADVERTISED
91% of those surveyed by FACUA believe that authorities don´t protect their rights in the air industry

Ryanair is the leading company when it comes to malpractice according to 76% of the users consulted, rising by five points since the poll carried out by the association last year.

ONLY 15% UNDERSTAND THE BILL COMPLETELY
According to a survey by FACUA, one out of every four users made a complaint to their electricity provider this year

A third of the complaints received by electricity companies are left without response. Other 29% have to wait longer than a month for a reply.