FACUA creates a movement for those scamed by Dell, refusing to deliver laptops that were on sale for 35 and 39 euros

The association's legal team are preparing for legal action against the American multinational company.

FACUA creates a movement for those scamed by Dell, refusing to deliver laptops that were on sale for 35 and 39 euros

FACUA-Consumers in Action has launched a platform for those negatively affected by Dell refusing to deliver the laptops that sold on May 23 through its online store at the prices of 35 and 39 euros. The association's legal team is preparing legal action against the American multinational company.

Although the company argues that there was an error that caused eight models of laptops of the 5000 and 7000 series of the Inspirion range to be offered at such low prices -four for 29 euros plus 21% VAT and another four for 32.53 euros plus tax- FACUA believes that the circumstances of the case gather enough evidence to legally assess that Dell is obliged to deliver them. Moreover, not only were the purchases processed automatically from the company's website, but after several hours it sent an email to each user in which it communicated an "order confirmation".

Users who have seen how the company has unilaterally cancelled their orders can join the movement created by FACUA through this website (URL is FACUA.org/AfectadosDell) and spread the word on social media with the hashtag #AfectadosDell.

The association will provide consumers who join the platform with information about their rights and on the legal actions they will initiate in the next few days to file a report against Dell and demand that they comply with the contracts of sale and deliver the equipment to consumers.

Hours later, an email confirmed their orders

After ordering from the Dell website, customers received an initial email with the subject "Acknowledgment of receipt of order" in which the company indicated that once they have reviewed the order, it would send "a confirmation email with details of the delivery". Several hours later, the customers received a second email with "confirmation of their order", the technical characteristics of the product purchased, the clauses of the formalised purchase agreement and the delivery date.

But later, the company sent a third email in which they cancelled the contract and informed the user that they would return the money if they had already paid it: "We want to thank you for your trust in Dell, however, we regret to inform you that, due to the existence of an error when adding the price of the product in question, we are obliged to inform you that this order has been cancelled, having been processed despite the existence of such an error".

In view of the circumstances of the case and in accordance with current regulations, FACUA considers the contract to have been finalised, so Dell must comply with its obligation to deliver the items purchased by the consumers. Furthermore, the specific legislation for consumer protection warns that the offers will be demanded of them, and the contract must be executed without any undue delay on the part of the company.