Endesa, voted Worst Company of the Year by consumers

In the new edition of the awards organised by FACUA since 2010, Vodafone came second in the voting.

Endesa, voted Worst Company of the Year by consumers
Image: Fernando Villar (Europa Press)/ FACUA

Endesa has been voted Worst Company of the Year by consumers. The energy company owned by the Italian group Enel received 36% of the votes in the new edition of the awards organised by FACUA-Consumers in Action. Alongside it were nominated BBVA, Vueling and last year's winner, Vodafone, which on this occasion received the second most votes, with 33%.

This is the second year that Endesa has received this award and the fifth in which it has been nominated. It is an event that FACUA has been launching since 2010 to censure serious abuses in the market and to promote more responsible practices in relations involving companies, consumers and the organisations that represent their interests. To date, the company that has received the award the most times has been Movistar, five times so far: it was chosen in the first three, and in the seventh and eighth editions.

Voting, which involved more than 5,000 consumers, took place between 15 and 22 March on the website FACUA.org/peorempresa. Last week, FACUA announced the winner of the other category of these awards, The Worst (and most sexist) Advertisement of 2020, which went to the Ministry of Health and Families of the Andalusian Regional Government, for a campaign about Covid-19 in which, with the slogan We are a team, it sought to support essential workers but showed a woman in a situation of inferiority compared to a man.

Why did Endesa receive the award?

This year's nominees were the companies with the most complaints filed with FACUA by consumers in sectors as important as telecommunications, energy, banking and transport. In the case of Endesa, the causes of the complaints were especially the application of fines for false accusations of having manipulated its installations, fraudulent increases in tariffs offered with the claim that they would reduce the bill when in fact they make it more expensive, billing errors, failure to cancel associated services when the user requests cancellation of the supply, unjustified cuts in service and repeated charges based on estimates and not on real meter readings.

Movistar accumulates five awards and Bankia two

Vodafone was the winner of the last edition. The previous year, the award went to Endesa. Movistar was the worst company in 2016 and also won in the first, second, third and seventh editions. The 2014 Worst Company winner was Gilead, the laboratory behind the hepatitis C drug Sovaldi. In the fourth and fifth editions, the award went to Bankia.

Last year, voting did not take place due to the coincidence of the Worst Company of the Year awards with the declaration of the state of alarm and confinement caused by the Covid-19 pandemic.

These are the winners and nominees in the 11 editions held to date:

Worst Company of 2020: Endesa (winner), Vodafone, BBVA and Vueling.

Worst Company of 2018: Vodafone (winner), BBVA, Endesa and Ryanair.

Worst Company of 2017: Endesa (winner), BBVA, Vodafone and Volkswagen.

Worst Company of 2016: Movistar (winner), BBVA, El Corte Inglés and Volkswagen.

Worst Company of 2015: Movistar (winner), Santander, Twitter and Volkswagen.

Worst Company of 2014: Gilead (winner), Bankia, Orange, Divatto and Repsol.

Worst Company 2013: Bankia (winner), Endesa, Iberdrola, Movistar and Vodafone.

Worst Company of 2012: Bankia (winner), Endesa, Iberdrola, Movistar and Vodafone.

Worst Company of 2011: Movistar (winner), Bankia, CAM, Vodafone and Ryanair.

Worst Company of 2010: Movistar (winner), Vodafone, Bankinter, Power Balance and Ryanair.

Worst Company of 2009: Movistar (winner), Air Comet, Orange, Ryanair and Vodafone.