The company intends to raise their yearly income to more than 220 millions of Euros

FACUA takes actions against the fraudulent tariffs increase of the Movistar Fusion Deal

"Prices of Movistar Fusion will be final prices and forever", Movistar advertised in 2012.

FACUA takes actions against the fraudulent tariffs increase of the Movistar Fusion Deal

FACUA-Consumers in Action has taken several actions against Telefónica-Movistar due to the fraudulent tariffs increase of their Movistar Fusion Deal.

The company has informed their clients that next May, the 5 will apply an increase of 5 Euros per month to all their offers integrated on a deal with landline, mobile land, television and ADSL internet services.

The association has sent this Tuesday a request to Telefónica-Movistar to nullify the tariff increase. If they don't do it, it will initiate the actions to what it is legally entitled to in order to defend the interests of the millions of users affected.

FACUA has warned Telefónica-Movistar that the announced increase is illegal, because when it launched these offers the company advertised that it would never increase their tariffs. "Prices of Movistar Fusion will be final prices and forever", Movistar advertised in the initial press statement launched in September 2012.

FACUA states that the advertising promise that Movistar made two years and a half ago has contractual value. This means not just the clients with termination fee in their contracts has the right to request the Spanish multinational company to keep the tariffs while their contracts last. All users of Movistar Fusion can request the operator never to apply such a price increase.

3.7 millions of users affected

The offers for Movistar Fusion Deals currently have 3.7 millions of users. FACUA warns that the 5 euros increase informed by Telefónica-Movistar would mean a rise of their profits of 18.5 millions of Euros per month, which, per year, would be no less than 222 millions of euros.

"We remind you that in case you don't accept the new conditions you can exercise your right to cancel the contract without any cost, calling for free 1004 before May the 5, 2015". This is the information about the alleged rights that Movistar Fusion users have sent by Movistar along with the letter in which the company informs about the tariff increase.

But, in fact, those affected don't have to cancel their contracts if they don't want to. FACUA informs that they can demand the operator not to increase the tariffs and fulfil not only the promise made on their advertising campaign, but also the whole period of contract.

Penalties should be paid by Movistar

Telefónica-Movistar will not be able to apply penalty fees to users with termination fees in their contracts if they request the cancelation of their contracts before the contract is over. FACUA reminds that the unfulfilling of the contract is a cause to end it anytime.

In relation to the penalty fee of up to 190 Euros for cancelling the contract before the expiration date for Movistar Fusión, FACUA states that Telefónica-Movistar can be requested to pay the penalty fee due to the tariff increase. This would be the result of applying reciprocity on contractual conditions.