It requests sanctioning proceedings

FACUA reports Volkswagen subsidiaries in Spain to the 17 regional consumer protection authorities

More than 25,000 users have joined the national Platform of People Affected by Volkswagen Fraud launched by FACUA.

FACUA reports Volkswagen subsidiaries in Spain to the 17 regional consumer protection authorities

FACUA-Consumers in Action has reported Volkswagen subsidiaries in Spain to the regional consumer protection authorities. The reports have been issued this week to the 17 agencies, institutes and other regional administrations with competencies in consumer rights protection. FACUA has asked them to request Volkswagen-Audi and Seat detailed information of the irregularities committed to avoid the legal limits of car emissions and to begin sanctioning proceedings.

FACUA regrets that up to this day none of the regional Ministers with competencies in consumer rights protection have publicly announced the beginning of sanctioning proceedings against Volkswagen Group. The association also highlights the unacceptable silence of the Minister, Alfonso Alonso. The Spanish Consumer, Food Safety and Nutrition Agency (Aecosan, according to its initials in Spanish), dependant of Ministry of Health, has neither announced actions against this fraud that affects about 700,000 car buyers.

Last week, FACUA reported Volkswagen Group's subsidiaries in Spain to the National Commission of the Markets and Competition (CNMC, according to its initials in Spanish). The association requests the corresponding authorities to open inquiries and begin sanctioning proceedings given the seriousness of this fraud against environment, health, competition and consumers' economic interests.

FACUA represents already more than 25,000 people affected

The national Platform of People Affected by the Volkswagen Fraud launched by FACUA-Consumers in Action already exceeds 25,000 members. Users can join the committee of #afectadosVolkswagen (#affectedby Volkswagen), hashtag used in social media, through the website FACUA.org/Volkswagen.

At 9:00 this Monday, the Platform had already 25,144 users. Madrid (4,337), Barcelona (2,260), Seville (1,279) and Valencia (1,046) are the provinces with the most number of diesel Volkswagen, Audi, Skoda and Seat cars owners.

Andalucía is the autonomous community with the largest number of people in the Platform (5,560), followed by Madrid (5,056), Catalonia (3,362) and Comunidad Valenciana (2,240). After those, Galicia (1,313), Castilla and León (1,227), Castilla-La Mancha (1,080), the Basque Country (1,024), Murcia (751), Aragon (688), Asturias (707), Extremadura (550), Balearic Islands (406), Cantabria (382), Canary Islands (329), Navarra (225) and La Rioja (171). Ceuta and Melilla have, respectively, 22 and 21 people.

Volkswagen says that they cannot assure if cars might lose power

The new Volkswagen CEO, Matthias Müller, has admitted to the Frankfurter Allgemeine Zeitung (FAZ) that they cannot assure if the cars might lose power when they are recalled due to the defeat device from January on.

The German multinational has announced that its brands will contact cars owners "to inform them about the situation and the following steps to take". However, FACUA criticises that Volkswagen Group has not clarified what kind of recall they will carry out to the 11 million diesel cars affected by the emissions fraud –almost 700,000 sold in Spain- and if this will cause a substantial change to the car's features, such as performance or fuel economy.

Last Monday, FACUA sent a new letter to the members of the Platform. "In the case that Volkswagen Group avoids to clarify if the cars will suffer a substantial change to their features, such as performance or fuel economy when they are recalled, FACUA advises not to take your vehicle to the garage when the company or authorised dealers contact you to explain the details of the recall as a consequence of the emissions fraud", says the document.

"We remind you that if the recall imply a substantial change to the car's features", the letter continues, "you could refuse to accept them and request compensations that, depending on the case, could be a total or partial refund of the car's price, its replacement for a new one or an economic compensation".

How to check if the car is affected

Volkswagen Group has set a free phone number in Spain (900 180 361), where users can only check if their car is one of the affected by the fraud. In order to do so, they have to give the vehicle identification number (VIN). They can also check it through the websites of Volkswagen, Seat and Audi; Skoda only allows users to fill a form to be contacted.

The VIN, or chassis number, is a combination of sixteen letters and numbers assigned to each vehicle during the manufacturing process. The easiest way to find it is on the outside of the car, on the corner of the dashboard where it meets the windshield on the driver's side. It can also be found in Section E of the vehicle registration document (Permiso de Circulación) or the Summary of Product Characteristics (Ficha Técnica).

The only information that is given through Volkswagen phone is if the car is affected by the fraud. Their operators say that they do not know what kind of recall the company intends to do or when, or if it would imply a substantial change of the car's features.

 

-Join the National Platform of People Affected by the Volkswagen Fraud (#afectadosVolkswagen in Spanish).